Refund & Cancellation Policy

Last updated:  15 January 2026

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EB Business Solutions is committed to providing high-quality digital products and consulting services. Please read this policy carefully before making a purchase.

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1. Digital Products

Due to the nature of digital products (including downloadable templates, workbooks, and digital resources), all sales are final.

Once a digital product has been purchased and access has been granted, no refunds will be issued.

If you experience any technical issues accessing a digital product, please contact us at
📧 info@ebbusiness.co.za, and we will assist you promptly.

2. Consulting Services

2.1 Cancellation by the Client

If you wish to cancel a consulting engagement:

• Before work has commenced:
  A refund may be issued, less any administrative or preparation costs already incurred.

• After work has commenced:
  No refunds will be issued. Fees cover time, expertise, preparation, and delivery committed to the engagement.

2.2 Rescheduling

Where possible, consulting sessions may be rescheduled with reasonable notice. Requests to reschedule must be communicated in advance and are subject to availability.

2.3 Cancellation by EB Business Solutions

In the unlikely event that EB Business Solutions is unable to proceed with a confirmed consulting engagement, the client will be offered:

• a rescheduled engagement or

• a refund for any undelivered portion of the service.

3. General

• All prices are displayed in South African Rand (ZAR) unless otherwise stated.

• By purchasing any product or service from EB Business Solutions, you agree to this Refund & Cancellation Policy.

• EB Business Solutions reserves the right to update this policy at any time. Any changes will be reflected on this page.

4. Contact Details

For questions regarding this policy, please contact:
📧Nomsa Jiyane - info@ebbusiness.co.za